Refund policy

Last Updated: October 23, 2026

Thank you for shopping with Stash Season. We take pride in offering a curated selection of sneakers, apparel, accessories, collectibles, and unique finds.

Please review this Return & Refund Policy carefully before making a purchase.

1. All Sales Are Final

All purchases made through Stash Season are considered final sale, except for defective or non-conforming goods and other circumstances where returns or refunds are required by applicable law.

We do not accept returns or exchanges for:

• Buyer's remorse or changes of mind.
• Incorrect size selection or fit preferences.
• Changes in personal preference.
• Cosmetic imperfections, wear, or other characteristics accurately disclosed in the original product listing.
• Missing original boxes, accessories, or replacement components when clearly disclosed before purchase.

Customers are responsible for reviewing all available product photographs, descriptions, sizing information, and condition details before completing a purchase.

2. Product Condition & Descriptions

Our inventory may include new, pre-owned, vintage, limited-release, and collectible merchandise.

We make reasonable efforts to accurately photograph and describe each item's condition, including visible wear, cosmetic imperfections, aging, missing original packaging, and replacement components.

Pre-owned and vintage merchandise may exhibit signs of previous use consistent with its disclosed condition.

Characteristics accurately disclosed in the original product listing are considered part of the item's stated condition and are not, by themselves, grounds for a return or refund.

Because many items are individually sourced, replacement inventory may not be available.

3. Order Issues, Damages & Incorrect Items

Please inspect your order upon delivery.

If you believe you received an incorrect item, an item with an undisclosed defect, merchandise materially different from its description, or an item damaged during shipping, please contact us promptly.

Include the following information when possible:

• Your order number.
• A description of the concern.
• Clear photographs showing the item and the reported issue.
• Photographs of the shipping packaging, if the concern involves delivery damage.

Please retain the original packaging and shipping materials when reporting shipping-related damage.

All concerns are reviewed individually.

Submitting a complaint does not automatically qualify an order for a return, exchange, or refund. Any resolution will depend on the circumstances, our published policies, and applicable consumer protection laws.

4. How to Request a Return or Resolution

Stash Season does not offer routine returns or exchanges.

If you believe your order qualifies for an exception under applicable law or involves an issue described above, please contact us before returning any merchandise.

Do not send merchandise back without receiving return instructions.

Where a return is authorized, we will provide instructions regarding the return process, packaging, and any applicable shipping arrangements.

Responsibility for return shipping costs will be determined according to the reason for the return and applicable law.

5. Exchanges

Because our merchandise is often individually sourced and available in limited quantities, we do not offer routine exchanges.

Please verify sizing, product condition, and other listing details before purchasing.

Any legally required remedy involving replacement merchandise will depend on availability and applicable law.

6. Order Cancellations

Cancellation requests may be considered before an order has been processed or shipped but are not guaranteed.

Once an order has been processed or shipped, cancellations are generally not accepted, except where required by applicable law.

If Stash Season cancels an order because an item is unavailable, a material listing error has occurred, or fulfillment is not possible, any payment collected for the canceled order will be refunded.

7. Refunds

Refunds are not provided for ordinary final-sale purchases based on buyer's remorse, incorrect size selection, or other non-qualifying reasons.

Where a refund is approved or legally required, we will communicate any applicable return instructions and processing requirements.

If a return is required, we may inspect the returned merchandise to verify its condition and the reported issue, subject to applicable law.

Approved refunds will generally be issued to the original payment method unless otherwise required by law or agreed upon.

Your bank or payment provider may require additional time to process and post the refund.

If an approved refund has not appeared within a reasonable period, please contact us for assistance.

8. Consumer Protection Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.

These rights may include remedies for defective goods, merchandise materially different from its description, incorrect items, qualifying delivery failures, or other circumstances covered by applicable law.

Our All Sales Final policy applies to ordinary discretionary returns and does not override legally required remedies.

9. Contact Information

If you have questions about merchandise before purchasing or need assistance with an existing order, please contact:

Stash Season

Email: contact@stashseason.com

You may also reach us through the Contact Us page on our website.